New hours and service changes for ticketing at VIA Station

VIA Rail Canada is moving operations to a self-serve model for ticket purchases. Patrons are encouraged to purchase their tickets online or by phone. The St. Marys station continues to be open with an attendant on duty.

For anyone needing access to a computer to purchase tickets online may utilize the new self-serve computer that is available at the VIA station during business hours. A customer service representative will be available to assist anyone with purchasing their own tickets if needed.

Hours of operation have been updated to the following to reflect the new train service times:

Monday to Friday:

5:45 a.m. to 6:45 a.m. (GO Train)

10:15 a.m. to 11:15 a.m. (VIA Train)

7:00 p.m. to 9:00 p.m. (GO Train and VIA Train)

Saturday and Sunday:

10:15 a.m. to 11:15 a.m. (VIA Train)

8:00 p.m. – 9:00 p.m. (VIA Train)

“VIA is making a company-wide transition to a new operating system which encourages a self-serve model.” Explains Kelly Deeks-Johnson, Tourism and Economic Development Manager for Town of St. Marys. “Continuing to offer high-quality customer service is still a priority for us, VIA and Metrolinx so we are ensuring a staff member is available to answer questions and assist patrons as they purchase their own tickets.”

VIA tickets are available online at viarail.ca or by calling 1-888-VIA-RAIL (1-888-842-7245).

GO Train tickets can be purchased online at GO e-tickets,

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Media Contact:
Beverly Brenneman, Corporate Communications Manager
519-284-2340, ext.432 | bbrenneman@town.stmarys.on.ca