Property Damage Claims
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If you have incurred costs due to property damage that you believe the Town may be responsible for and would like to file a claim, follow the process outlined below. In some situations, you are required file a claim within 10 days of the incident.
Making a property damage claim
To make a claim against the Town for a property damage loss, you will need to write a letter or print and complete the Notice of Claim Form (accessible form available upon request). Letters and forms can be submitted in any of the following ways:
- Email: claims@town.stmarys.on.ca
- Mail: PO Box 998, 408 James St. S., St. Marys, ON N4X 1B6
- In-person: Municipal Operations Centre, 408 James St. S., St. Marys (Monday to Friday, 8:30 am to 4:30 pm)
Your letter informs the Town about your claim. It should describe what was damaged, how it happened and the date and time of the occurrence. It should identify any contractors, if applicable. Remember to include your name, address and the telephone number where you can be reached.
When we receive your claim, an investigation process will be started. You will receive a written reply to let you know your claim has been received. A decision will be made when all of the information has been reviewed and you will be advised as quickly as possible.
Please note that damaged property should be retained and/or photographed and made available for inspection by the Town. Municipal legislation may require you to notify the Town within 10 days of the date of loss to express your intent to proceed with a claim. All claims have a statute of limitations period of two years from the date of loss.
Compensation for your costs
The Town will only be held responsible for your costs if you can provide evidence that the Town committed a negligent act or omission which directly resulted in injury or damage. Like most Canadian municipalities, The Town of St. Marys only compensates when it is legally liable for damage sustained. This approach helps to reduce costs for the tax-paying public who ultimately bear the cost of the claims.
We suggest that you contact your own insurer regarding damages. If your insurer believes that the Town is responsible for your damage, they will seek compensation on your behalf as stipulated in your insurance policy.